1. Introduction
At Shams Global Systems ("Company", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Account Information: Username, password, and account preferences
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Messages, inquiries, and support tickets you send to us
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and geolocation data
- Browser type and version
- Device information (operating system, device type)
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
2.3 Trading Data
When you use our Expert Advisors or trading services, we may collect anonymized trading data for analytical and improvement purposes. This data does not include personally identifiable information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services and website
- To process payments and manage your subscription
- To communicate with you about your account, orders, and support requests
- To send you important updates, notifications, and marketing communications (with your consent)
- To personalize your experience and deliver relevant content
- To detect, prevent, and address technical issues, fraud, or security threats
- To comply with legal obligations and enforce our Terms and Conditions
- To analyze usage patterns and improve our products and services
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors (Razorpay, Stripe) for processing transactions
- Email service providers for communications
- Cloud hosting providers for data storage
- Analytics services for website usage analysis
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Regular data backups and disaster recovery procedures
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings; however, disabling cookies may limit some functionality of our website.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When you cancel your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
By using our services, you consent to the transfer of your information to our facilities in the United Arab Emirates and to the third-party service providers we use globally.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@shamsgs.com
- Phone: + 971 55 683 5252
- Address: Dubai, United Arab Emirates
We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.